Shipping & Delivery
All our products are shipped from our warehouse in Hohenstein-Ernstthal in Germany. The risk is transferred with the handover to the shipper.
We're able to do drop shipment. Please make a remark on your order and put the customers shipping address if you would like to do drop shipment. We'll make sure that your end customer won't receive an invoice from us but only a delivery note. Please keep in mind that even if you own a valid European VAT ID you may be subjected to German VAT depending on where the drop shipment will be delivered to.
We try to keep the shipment cost structure as simple as possible. With a few exceptions we offer flat rates for shipping and handling.
Please note that shipping to a pack station or a post office is not possible.
Please note our new shipping costs valid from August 25, 2020. Further details regarding shipping costs to Germany, the EU and worldwide are provided in the PDF file Z-Wave Europe Shipment Costs.