Privacy

Z-Wave Europe Privacy Policy 

Thank you for your interest in our online shop. Protecting your privacy is very important to us. Below we will inform you about our handling from your personal data. Personal data is any data with you can be personally identified.

Responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Z-Wave Europe, Antonstr. 3, 09337 Hohenstein-Ernstthal, Germany, phone: +49 (0) 3723 80 990 50, fax: +49 (0) 3723 80 990 52, e-mail: [email protected] The controller of this data is a natural or legal person who decide alone or toghether with others the purposes and means of the processing of personal data.

We have appointed a data protection officer: Vanessa Nitze, Antonstr. 3, 09337 Hohenstein-Ernstthal, Germany, [email protected]

Every time you access our website, your usage data is transmitted by your internet browser and stored in log data (server log files). The following data is logged in this way:

  • Visited website
  • Time at the time of access
  • Amount of data sent in bytes
  • Source/reference from which you reached the page
  • Browser used
  • Operating system used
  • IP address used

 

The collected data is only used for statistical analysis and to improve our website. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.

1.) Hosting services through a third party provider 

As part of processing on our behalf, a third-party provider provides hosting for our website. This serves to protect our legitimate interests in the correct presentation of our offer, which are outweighed by a balancing of interests. All data collected in the course of using this website or in forms provided for this purpose in the online shop as described below are processed on their servers. Processing on other servers only takes place within the framework explained here. 

This service provider is located in a country of the European Union. 

2.) TLS encryption with https 

We use https to transmit data wiretap on the Internet (data protection by technical design Article 25(1) GDPR). By using TLS (Transport Layer Security), an encryption protocol for secure data transmission on the Internet, we can ensure the protection of confidential data. You can recognise the use of this data transmission protection by the small lock symbol at the top left of the browser and the use of the https scheme (instead of http) as part of our internet address.

3.) Cookies

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on the computer system of a user. If a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that allows the browser to be uniquely identified when you return to the website. We use cookies for the purpose of making our website more user-friendly, effective and safer. Furthermore, cookies enable our systems to recognise your browser even after a page change and to offer you our services. Some functions of our website cannot be offered without the use of cookies. For these it is necessary that the browser is recognised even after a change of page. We also use cookies on our website for the purpose of analysing the behaviour of surfing from our site visitors. Furthermore, we use cookies for the purpose to addressing site visitors with targeted, interest-related advertising. The processing is carried out on the basis of § 15 (3) TMG and Art. 6 (1) lit. f GDPR out of a legitimate interest in the above-mentioned purposes. In this way your collected data is pseudonymised by technical precautions. Therefore it isn’t possible to assign the data to your person. The data will not be stored together with any other personal data of yours. You have the right to object at any time, for reasons arising from your particular situation, to processing your personal data based on Art. 6 (1) f GDPR. Cookies are stored on your computer. Therefore you have full control over the use of cookies. By selecting the appropriate technical settings on your internet browser, you can prevent cookies from being stored and the data they contain from being transmitted. Already stored cookies can be deleted at any time. However, we would like to point out that you may not be able to use all the functions of this website to their full extent.

4.) Contact 

When contacting us (e.g. via contact form or e-mail), personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of answering your request or for contacting you and the associated technical administration. The legal basis for processing this data is our legitimate interest in responding to your request in accordance with Art. 6 Para. 1 lit. f GDPR. If your contact aims at the conclusion of a contract, the additional legal basis for the processing is Art. 6 (1) lit. b GDPR. Your data will be deleted after your request has been processed. This is the case when the circumstances indicate that the matter in question has been conclusively clarified and provided that there are no statutory retention obligations to the contrary.

5.) Data collection and data use for contract processing and when opening a customer account 

We collect personal data if you provide it to us in the context of your order, when contacting us (e.g. via contact form or e-mail) or when opening a customer account. Required fields are marked as such because in these cases we absolutely need the data to process the contract, or to process your contact or open a customer account. You cannot complete the order and/or open an account or send the contact without providing it. Which data is collected can be seen from the respective input forms. 

We use the data provided by you in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR for the purpose of processing the contract and handling your enquiries. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law. Unless you have not expressly consented to further use of your data or we have reserved the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or via a function provided for this purpose in the customer account.

To be able to place orders, each customer must set up a password-protected customer account. This contains an overview of orders placed and active order processes. If you leave the online shop as a customer, you will be logged out automatically.

The operator assumes no liability for password misuse, unless this was caused by the operator itself.

6.) Order process and data transfer

All data entered by customers as part of an order transaction is stored. This includes:

  • Company name
  • Last name, first name
  • Billing address
  • delivery address
  • Selected payment method
  • E-mail address
  • Newslettersettings
  • Memo

 

To handling your order, we work together with the service provider(s) listed below, who support us in whole or in part in the execution of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

DHL

If the goods are delivered by the transport service provider DHL (DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany), we will pass on your e-mail address to DHL in accordance with Art. 6 Para. 1 lit. a GDPR before the goods are delivered for the purpose of agreeing a delivery date or for delivery notification, provided that you have given your express consent for this in the ordering process. Otherwise, we will only pass on the name of the recipient and the delivery address to DHL for the purpose of delivery in accordance with Art. 6 Para. 1 lit. b GDPR. This information will only be passed on if it is necessary for the delivery of the goods. In this case, prior coordination of the delivery date with DHL or notification of delivery is not possible. The consent can be revoked at any time with effect for the future opposite the responsible person named above or opposite the transport service provider DHL.

GLS

If the goods are delivered by the transport service provider GLS (General Logistics Systems Germany GmbH & Co. OHG, GLS Germany-Straße 1 - 7, 36286 Neuenstein, Germany), we will pass on your e-mail address to GLS in accordance with Art. 6 Para. 1 lit. a DSGVO prior to delivery of the goods for the purpose of agreeing a delivery date or for delivery notification, provided that you have given your express consent to this in the ordering process. Otherwise, we will only pass on the name of the recipient and the delivery address to GLS for the purpose of delivery in accordance with Art. 6 Para. 1 lit. b DSGVO. This information is only passed on insofar as this is necessary for the delivery of the goods. In this case, prior coordination of the delivery date with GLS or the transmission of status information of the shipment delivery is not possible. The consent can be revoked at any time with effect for the future opposite the responsible person named above or opposite the transport service provider GLS.

TNT

If the goods are delivered by the transport service provider TNT (TNT Express GmbH, Haberstraße 2, 53842 Troisdorf), we will pass on your e-mail address to TNT in accordance with Art. 6 Para. 1 lit. a DSGVO prior to delivery of the goods for the purpose of agreeing a delivery date or for delivery notification, provided you have given your express consent for this in the ordering process. Otherwise, we will only pass on the name of the recipient and the delivery address to TNT for the purpose of delivery in accordance with Art. 6 Para. 1 lit. b DSGVO. This information will only be passed on if it is necessary for the delivery of the goods. In this case, prior coordination of the delivery date with TNT or the transmission of status information of the shipment delivery is not possible. The consent can be revoked at any time with effect for the future opposite the responsible person named above or opposite the transport service provider TNT.

In order to fulfil the contract in accordance with Art. 6 para. 1 p. 1 lit. b GDPR, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. 

Depending on which payment service provider you select in the ordering process, we pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account with them. In this case, you must register with the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

7.) Credit check

Our company regularly checks your creditworthiness when concluding contracts and in certain cases where there is a legitimate interest. For this purpose we work with 

Creditreform Hof Lippoldt & Ritter KG Zwickau office
Gutwasserstrasse 12
D-08056 Zwickau
Germany
Tel.: +49 (0) 375 274240

and

Euler Hermes Germany Branch of Euler Hermes SA
Gas Street 29
D-22761 Hamburg
Germany
Tel.: +49 (0) 40 88 34-0

From these companies we receive the data of your creditworthiness. For this purpose, we transmit your name and contact details.

A data transfer outside the EU of the case mentioned in this declaration in point 4 does not take place and is not planned. Appropriate measures to safeguard your rights, freedoms and legitimate interests will be taken into account. You will have the opportunity to make your point of view known and to challenge the decision by contacting [email protected]. After the contract has been fully processed, your data processed for this purpose will be deleted unless you have expressly consented to further use of your data or we reserve the right to use data in a manner that goes beyond this, which is permitted by law and about which we inform you in this declaration.

8.) Collection and processing when using the contact forms

When using the contact forms, we only collect your personal data (name, e-mail address, message text) to the extent that you have provided it. The data processing serves the purpose of establishing contact. By sending your message you agree to the processing of the transmitted data. The processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by notifying us without affecting the legality of the processing carried out on the basis of the consent until revocation. We only use your e-mail address to process your request. Your data will then be deleted, unless you have agreed to further processing and use.

9.) Newsletter

On the website of the Z-Wave Europe GmbH, users are given the opportunity to subscribe to our newsletter. The newsletter may only receive if (1) the person has a valid e-mail address and (2) the person registers to receive our newsletter. For legal reasons, a confirmation email is sent to the email address entered by registration for the newsletter dispatch using the double opt-in procedure. This confirmation e-mail serves to verify.

We use this data exclusively for the delivery of our newsletter. When registering for our newsletter, data is collected that allows us to make the registration processes verifiable. For this purpose, we store the time of registration and IP addresses.

We store all data on protected servers in Germany. You can object to the storage of your data and its use for the delivery of our newsletter at any time. Each newsletter contains an unsubscribe link for this purpose. Alternatively, send an informal message to [email protected].

10.) Newsletter tracking

Our newsletters contain tracking pixels. A tracking pixel is a miniature graphic that is embedded in such emails that are sent in HTML format to enable log file recording and log file analysis. This allows a statistical evaluation of the success or failure of online marketing campaigns. Based on the embedded tracking pixel, the Z-Wave Europe GmbH may see if and when an e-mail was opened and which links in the e-mail were called up.

Such personal data collected via the tracking pixels contained in the newsletters are stored and analysed to optimise the newsletter dispatch and to better adapt the content of future newsletters. This personal data will not be disclosed to third parties. You can entitled at any time to revoke the separate declaration of consent given in this regard via the double opt-in procedure. After a revocation, this personal data will be deleted. Z-Wave Europe GmbH automatically regards a withdrawal from the receipt of the newsletter as a revocation.

11.) Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland, "Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

However, when the IP anonymisation is activated on this website, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google. So you must downloading and installing the browser plugin available at the following link (http://tools.google.com/dlpage/gaoptout?hl=de).

You can prevent the collection by Google Analytics by clicking on the following link. An opt-out cookie will be set, which prevents the future collection of your data when visiting this website.

Deactivate Google Analytics 

Please note that if you delete the cookies in your browser settings, this may result in the opt-out cookie also being deleted and you may have to reactivate it.

For more information on the terms of use and data protection, please visit http://www.google.com/analytics/terms/de.html or https://www.google.de/intl/de/policies/

We would like to point out that the code "anonymizeIp" has been added to Google Analytics on this website to ensure anonymised collection of IP addresses (so-called IP masking).

12.) Google Tag Manager 

For our website we use the Google Tag Manager of the company Google Inc. For the European area the company Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services. 

To make our website as good as possible for visitors, we use the tracking tool Google Analytics. With the Google Tag Manager, the necessary scripts are easily installed and centrally managed. Unlike Google Analytics, the Tag Manager does not set any cookies and does not store any data.

13.) Rights of the data subject 

If the legal requirements are met, you are entitled to the following rights in accordance with Art. 15 to 20 GDPR: Right to confirmation, to information, to correction, to deletion, to restriction of processing, to data transferability. In addition, according to Art. 21 (1) GDPR you have the right to object to processing based on Art. 6 (1) f GDPR and to processing for the purpose of direct advertising.

14.) Right of complaint to the supervisory authority

In accordance with Art. 77 GDPR, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.

15.) Information about information stored by us

Of course you have the right to request information about the data we have stored about you. To do so, please contact our data protection officer, Ms Vanessa Nitze ([email protected]).

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our imprint.

16.) Right of objection

Insofar as we process personal data as explained above in order to protect our legitimate interests which prevail in the context of a balance of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object on grounds relating to your particular situation.

After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose.

17.) Duration of the storage of personal data

The duration of the storage of personal data is determined by the respective legal basis, the purpose of processing and - if relevant - additionally by the respective statutory retention period (e.g. retention periods under commercial and tax law).

When processing personal data on the basis of explicit consent pursuant to Art. 6 para. 1 lit. a GDPR, this data is stored until the person concerned revokes his/her consent.

If there are statutory retention periods for data that is processed within the scope of legal or quasi-legal obligations on the basis of Art. 6 (1) (b) GDPR, this data will be routinely deleted after the retention periods have expired, provided that it is no longer required for the fulfilment of the contract or the initiation of the contract and/or there is no legitimate interest on our part in continuing to store it.

When processing personal data on the basis of Art. 6(1)(f) GDPR, this data is stored until the data subject exercises his or her right to object pursuant to Art. 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.

When processing personal data for the purpose of direct marketing on the basis of Article 6 (1) (f) of the GDPR, this data is stored until the data subject exercises his or her right to object pursuant to Article 21 (2) of the GDPR.

Unless otherwise stated in the other information in this declaration on specific processing situations, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

 

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